“Previously, we had to put work arounds in our business to cope with the problems and the lack of contact from our old support provider. This isn’t the proactive approach we want to take with our business” said Vernon. A substantial investment has been made by Wards to bring their IT solutions up to a level that they are comfortable with and this shows that unlike many businesses, Wards take their stability and operation seriously. We asked Vernon to summarise the impact of the work that we have collectively carried out and he said: “We finally have some comfort that our systems are working in the right way for us, rather than the other way around. Our business is safe and our IT problems, when they rarely occur, are dealt with in a timely fashion.”