As your trusted IT Support company, we like to keep you up to date with any information that could benefit you and your business. We have recently launched a new client helpdesk portal and made improvements to both the email and phone systems, as part of our ongoing commitment to ensuring our customers are kept at the forefront of technological innovation. By streamlining and improving the way’s in which you can log a ticket with us we hope to minimise the amount of time you lose, whilst improving our helpdesk team’s response rate and reducing the time until resolution.
The most efficient way for you to log tickets with us has therefore changed from the more traditional phone calls to via the client helpdesk portal or via email.
Ultimately saving you time (no more waiting on the phone) and helping our helpdesk team resolve your issue as quickly as possible.
How to log a support ticket with our Helpdesk team as quickly and efficiently as possible:
Why not print the image above off and put it up in your office? That way you’ll always know the best ways to contact us when you need to log a ticket. Saving you time and helping our helpdesk team resolve your issue as fast as possible.