Emma stated “We finally have some comfort that when a technical issue does arise it will be dealt with in a timely fashion by individuals who have a personal drive to finding the solution. Overall, we couldn’t have asked for a better standard of service that really reflects what we stand for as a business”.
“Previously, we had to put work arounds in our business to cope with the problems and the lack of contact from our old support provider. This isn’t the proactive approach we want to take with our business” said Vernon. A substantial investment has been made by Wards to bring their IT solutions up to a level that they are comfortable with and this shows that unlike many businesses, Wards take their stability and operation seriously. We asked Vernon to summarise the impact of the work that we have collectively carried out and he said: “We finally have some comfort that our systems are working in the right way for us, rather than the other way around. Our business is safe and our IT problems, when they rarely occur, are dealt with in a timely fashion.”
Katy says “Both the staff and children are much happier. That’s been the biggest difference since iNTALECT took over. ICT is now less of a chore because things actually work. Confidence has been restored. There is now a plan which everyone involved is signed up to. Whilst the restored faith is in part due to iNTALECT’s work, the main driver is down to Caldecote’s attitude and desire to want to improve things. This is across the board and really is needed when needing to make your systems work for you, rather than against you. When asked what impact this new relationship has made Katy says “I have more time back in the working day as I am not being pulled in different directions. iNTALECT’s staff are knowledgeable and happy to answer any question we throw at them. It’s a breath of fresh air”